Returns & Exchanges

We want you to be completely satisfied with your Kurzgesagt gear, which is why we offer a 30-day return window for all items in original, unused condition. Whether it is a poster or a plushie, our team is here to ensure your experience is as stellar as the universe itself.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring that fragile goods like posters or glassware are well-protected to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.